Remember Your Birthday?

One of clients asked me the other day “Irene, how I can I engage more with my existing clients and build a relationship with them?” My answer was quite simple… …before I tell you that I want you to remember. Think back to when you were in a seminar, or lecture room...

Don’t be like Telstra

I cried the day our phones stopped ringing… Everyone loves technology, right?  Maybe you can relate to this. After 45 years in the one location, we moved… to a bright, new and large location. We planned it all. We called our clients, sent emails to tell them we’d...

Miscommunication is a funny thing

Two days ago I was delighted to sit in business class. I got upgraded (thank you Virgin!). However, the silence was disturbed by a passenger running up the aisle. He ran right past me and flopped into the first row. He knew he would be in trouble… he even looked...
What’s Your Dream?

What’s Your Dream?

One of my dreams has always been to be a teacher. In Year 10 I was invited by my favourite teacher (Mr Pryke) to teach 3 Unit maths to a class.  It would’ve been challenging enough except… It was my OWN maths class. Since then I have been a teacher to many...